Terms of Service

By using this website you accept and agree to be bound by these General Terms and Conditions of Sale and such other policies we notify you of from time to time, which together constitute the entire agreement between us. Nothing in these General Terms and Conditions affects your statutory rights, either as a consumer or otherwise.

These General Terms and Conditions of Sale govern the sale of goods by Rothiemurchus Farm Shop, to you, the customer, by telephone, email, and via our website at www.rothiemurchus.net / www.shop.rothiemurchus.net , or other means to Rothiemurchus Farm Shop, and will form the basis of any contract of sale between us. Please read them carefully before placing your order as you will be deemed to be bound by them. Copies of these terms and conditions are available on request. Please read them carefully before placing your order and print a copy for future reference.

The Contract Between Us
Your orders are an offer to purchase goods from us, we will confirm receipt of your order by sending you an email summarising the details of your order (‘Order Confirmation Email’) or otherwise confirming your order back to you; this is the point at which we accept your order and the contract is formed (subject to these General Terms & Conditions). The contract is completed when the goods are delivered (also subject to these General Terms & Conditions).

All orders for goods made by you on the website or by telephone or email to a Rothiemurchus Farm Shop representative are subject to these Terms and Conditions.
Amendments: we make no guarantees that once placed and paid for, an order can be amended. If you wish to amend an order you must notify us by phone as soon as possible and provided the order has not already been submitted to our team for fulfilment we will try to amend it. We also reserve the right to cancel or amend your order before the goods are despatched if the goods are no longer in stock (see Substitution below).

Substitution Items
Rothiemurchus Farm Shop may substitute an item of equal or greater value than the original item listed or issue a refund for the product. Where we have substituted an item, you may elect to receive a refund rather than accepting the substitute item by contacting Rothiemurchus Farm Shop. We will make any refunds made under these General Terms & Conditions within 14 days of us receiving the item, or evidence of items acceptable to us, from you.

All payments for goods must be made when the order is placed. We will not reserve or despatch goods before payment is received. Ownership of the goods will pass to you once we have received payment in full. We cannot accept cheques or cash as payments online. Please note we cannot guarantee the security of data when communicating with Rothiemurchus Farm Shop via email. Accordingly please do not send us payment information using those mediums.

Our website uses SSL encryption technology, this is some of the most advanced security software currently available for online transactions. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously.

Please note that we cannot guarantee the security of data when communicating with Rothiemurchus Farm Shop via email. Accordingly please do not send us payment information using email. Unless we are fraudulent or negligent we will not be liable to you for any losses caused as a result of unauthorised access to the personal and transactional information you provide us with when placing an order.

Products are invoiced in GBP sterling at the price at the time of your order. Prices displayed on the website include Value Added Tax which will be applied at the current rate where applicable. Products might be subject to variation. If there is an error we will contact you as soon as possible. You will have the option of reconfirming your order at the correct price or cancelling it. If we are unable to reach you, your order for the incorrectly priced item will be cancelled, and we are not obliged to honour such orders.

Product Description and Specifications
We have made every effort to ensure that the goods displayed on this website conform to the descriptions.

Age Restrictions
We only sell items to adults (i.e. those aged 18 or over). By placing an order with us it is confirmation that you are of legal age.
By law we cannot products containing alcohol to persons under the age of 18. Proof of ID may be requested. By placing an order with us it is confirmation that you are of legal age. It is illegal to buy restricted products if you are under age or for someone else who is under age.
Some of the items available for purchase from this website contain intoxicating liquor. When you place an order for an alcoholic product using this website, you confirm that you are aged 18 or over.

Content & Intellectual Property Rights
www.rothiemurchus.net and www.shop.rothiemurchus.net, its products and content is protected by national intellectual property. You are only allowed to use content found on this website as expressly agreed by Rothiemurchus Farm Shop. Any reproduction or redistribution of our intellectual property rights may result in civil and criminal penalties.

In addition to these intellectual property rights, the content, defined as: graphics, photographs, image rights, sounds, music, audio or text are to the best of our knowledge accurate and complete, however we cannot promise it is error-free. Nor can we promise that the functions within the site i.e. html, content and functional aspects are error-free. This also relates to viruses and other harmful viruses; we always recommend that you should have an up-to-date and complete virus-checking software to protect yourself.
You also agree that no joint venture, partnership, employment or agency relationship exists between yourself and Rothiemurchus Farm Shop.

Hampers, Food Boxes and Recipe Meal Kits
Hampers, Food Boxes and Recipe Meal Kit Boxes contain only the items listed. Some wine vintages may vary according to availability and props used in the photography are NOT included unless stated. Packaging may vary. In the event of supply difficulties, we reserve the right to make substitutions with items of equal or greater value.

Food, alcohol and beverages are perishable and often have rapid expiry dates. Therefore food, alcohol, beverages, hampers with food items are excluded from your statutory right to return purchases within the fourteen working day ‘cooling-off’ period.

Right to Cancel and Return Purchases
If you wish to cancel and return your purchase, contact Rothiemurchus Farm Shop as soon as possible by email farmshop@rothie.net with the order number quoted. Goods can be returned to our shop (Rothiemurchus Farm Shop, by Aviemore). When the goods have been received and checked, a refund for the goods will be issued as soon as possible, this may mean that you will be contacted for repayment details. Please note that the cost of returning the goods is your responsibility.
Your statutory rights regarding damaged, defective or incorrect goods are not affected by this.

Limitation of Liability
Save to the extent that we are responsible for foreseeable loss and damage caused by us, to the maximum extent permitted by law, Rothiemurchus Farm Shop accepts no liability and shall not be responsible for any loss or damage, whether foreseeable or otherwise, including direct, indirect, consequential, special or exemplary damages however they may arise.

Events Beyond Our Reasonable Control
We will not be responsible to you for any delay or failure to comply with our obligations under these General Terms & Conditions if the delay or failure arises from any cause beyond our reasonable control, unless you have expressly provided us with a date by which an order must be ready.

Alterations to this Website and General Terms and Conditions
We reserve the right at any time to make changes to these General Terms & Conditions of Sale, and such other policies as we may notify you of. You will be subject to the policies and terms and conditions in force at the time you use the website or place an order from the website or other means. We may transfer our rights and obligations under these terms to another organisation. However you may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. If any of the terms and conditions forming the contract between us are deemed invalid, void or unenforceable for any reason, it will be deemed severable and not affect the validity and enforceability of the remaining terms and conditions.

If you breach these General Terms & Conditions of Sale and we take no action we will still be entitled to use our rights and remedies in other situations where you are in breach.